Julep Maven

The following is an email response I received from Julep about their nail polish subscription program, Julep Maven.

Hi Carly,

I apologize that you have not had a more than stellar experience with our Julep Maven program. I hope to explain a few changes that we have made, and maybe this can better your future thoughts regarding your subscription.

I apologize that your first order was not received at the rate that you would have wished. Please understand that much of our order processes are automated and so any error we had made in the past was not intentional and we were not aware of. We have finally cemented a system that has so far seemed to ensure that no further glitches can occur that will prevent a Maven’s order from being delayed. Along with a new processing system, we have changed delivery carriers. Our previous provider FedEx, was not delivering packages in a timely manner to our Mavens and it we were just as frustrated that this was the service we were providing. We are now working with USPS, who has delivered our November Maven boxes at impressive speed! Not only do they provide prompt delivery dates, they send out a tracking email 2 minutes after the package has been scanned at the facility. Our Mavens have said nothing but great things about this change and we hope that you will keep that in mind for the future.

We very much appreciated your feedback regarding the shelf pull and selections as we value the opinions of our Mavens. In fact, we have concluded that the shelf pull for the next month will be presented in a different manner, such as the way you have suggested. Also, keep in mind that if there is no selection that you are excited about, you are more than welcome to “Skip a Month.” We would hate for you to make a payment for a package that you are not more than excited about.

Please keep checking back with our company as we are rapidly growing and making improvements to better serve our customers and fans, feel free to reach out with any further questions or concerns.

Shine On!
Jennifer Hwang

Julep Maven Team
Julep Nail Parlor Company
P.O. Box 19523 | Seattle, WA | 98109

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